Have questions?

What will it be like when I arrive at the airport?

Costa Rica is an amazing place. When you arrive you will possibly be greeted by a lot of people! Thankfully we will be there waiting for you. After clearing customs you will proceed to baggage claim. Here you will pickup your bags and turn in your baggage check customs form. Typically this is a 5-10 minute process after your passport has been processed. A week before you travel we will send you a picture of our staff member that will be there to greet you and the sign they will be holding.

From baggage claim you will head out to the arrivals reception. Our staff will be there with an official Refugio Solté logo like the one on this website. From here our staff will show you where to hang out while we wait for all of our new retreat friends.

Hint: Typically inflight you will be given a customs form. If asked for an address where you will be please use this address: 75mts al Sureste de La Pizzeria La Fogata, Uvita de Osa


What airport should I fly to? And how does your airport shuttle work?

When purchasing your airline ticket you should only use the Juan Santamaría International Airport (SJO). Our shuttle will be departing @ 3:30pm on February 17, 2019. It will take you approximately 30 minutes (minimum) or sometimes even up to 1 hour 30 minutes to clear customs and proceed to meet our staff and shuttle service.

Additionally our shuttle will depart Refugio Solté on February 23, 2019 at 6:30am and arrive at the SJO airport at approximately 10:30am. You should plan to be at the airport a minimum of 2 hours prior to your departure time.

If your flight has a conflict with our scheduled shuttle times on 02/17/19 or 2/23/19 we can arrange for a private taxi for an additional cost of $200 USD one-way. Another option you may consider is flying to SJO on 2/16/19 or flying out on 2/24/19 and stay in an area hotel. If you choose to fly in the day before or out the day after, simply let us know your plans and we can arrange to pick you up or drop you off at your hotel. 

You won't have any problem finding a plethora of hotels, hostels, and airbnb style hosts near the San Jose airport. You can easily find places to stay by using the Juan Santamaría International Airport code - SJO in your search on websites like Kayak, Travelocity, Priceline, or Airbnb. The official city where the SJO airport is located is Alajuela, Costa Rica. Remember if you can't arrive/depart during the designated times listed above, you will need to arrange for additional lodging.

Want to know which hotels are the closest? Here is a small but quick punch list:


Do I need vaccinations?

Costa Rica is a beautiful and pristine place. If you choose to seek certain vaccinations we suggest consulting with your primary care physician and also reviewing the CDC website here for more details.


Will there be wifi or cell service?

Refugio Solté does not offer wifi, but one can purchase a local SIM card and a data plan at the airport. Your phone will need to be unlocked prior to your arrival in Costa Rica. Check with your carrier if your phone is already unlocked. You can also check with your carrier provider in your home country for an international roaming plan. Cell service is easily found on site and even in your room, some places better than others.